How can we
help?
Choose what you need help with.
What do you need help with?
I fly with Stratos
Ask your airline first. A ticket started from inside Stratos goes to your airline or to Skyvex Software, with the details we need to help. How tickets work.
Getting started
Install Stratos, sign in with your airline and track your first flight.
Pauses and disconnects
Why a flight pauses and what to do when the simulator disconnects.
Landing rates
How Stratos measures a landing and what the numbers mean.
Flight phases
How Stratos decides which phase of flight you are in.
Stratos Mobile
Stratos Mobile follows the flight you're flying in Stratos on your computer: the live map, the flight log, the flight phase and a Live Activity on your Lock Screen.
Linking your phone
Sign in to Stratos Mobile with your Stratos account. Then, in Stratos on your computer, open Settings > Account and choose Link mobile app. Scan the QR code with your phone, or choose Enter code instead and type the eight-character code. Your phone picks up the flight in progress, and every flight after it.
No flight showing
Stratos Mobile shows a flight while Stratos is tracking one on your computer. If the map stays empty, check that Stratos is running and tracking, and that both are signed in to the same account. A link code expires after a few minutes, so start a new one if it has.
Your account
Accounts are created and managed on skyvexsoftware.com. For anything about your data, see our privacy policy or email us.
I run a virtual airline
Getting set up
Create your airline, connect it to Stratos and invite your pilots.
Plans and billing
What each plan includes and how billing works.
Your airline's Support inbox is in the Skyvex Software dashboard once you're signed in.
I build plugins
The SDK docs
Build a plugin for Stratos with the plugin SDK.
How plugin review works
What we check before a plugin version reaches pilots.
Questions from users of your plugin land in the Developer centre's support inbox.
My account
Sign in
Sign in to the Skyvex Software dashboard with your email or Discord.
Reset your password
Forgotten it? We'll email you a link to set a new one.
Create an account
New to Stratos? Set up a Skyvex Software account for yourself or your airline.
Password and two-factor
Change your password or turn two-factor sign-in on or off.
Profile and email
Update your name, email address and profile picture.
Your data
What we keep, why, and how to ask for a copy or for your account to be removed.
Locked out, or something else about your account? Email support@skyvexsoftware.com.
Still need help?
Email support@skyvexsoftware.com. A person at Skyvex Software answers.